After Preston Baker took over Bairstow Eves, the service from the lettings team was pretty good. As a landlord I would be kept updated, payments were on time and correct, and I felt they were providing a good service. Unfortunately since then the quality has steadily decreased. Communication became poor, even when I was promised an update, payments had mistakes in them (including one time not paying a rent increase) and I was having to do more and more myself. I have since moved my property portfolio to a competitor, and am enjoying a much better service for the same cost.