1 star for customer service as I can't post zero. I have tried to deal with this Estate Agent for almost 5 months now - to have a tree removed that fell into our garden from a property were letting agents for. Now after 5 months of ignoring our requests, fobbing us off and, I'm sorry to say, lying to us - they have now advised us they won't be dealing with the matter because they are no longer letting agents for the property. What about dealing with it during the four months they were the letting agents? Appalling customer service from a company that clearly cannot be trusted - prospective customers use them at your own risk!