Good morning, Thank you for your feedback. I understand how frustrating it can be missing out on a property. At Taylor William we would never discriminate against an applicant on any basis. We often have over 20 applications to rent a home - most with excellent credit files - and we assess each individual based on a number of factors, to help determine which application would be the most suitable for the property. On this occasion we don't have any details about yourself and have no record of an email address being handed in to our office. Could you please, at your earliest convenience, call our office on 01324 719989 with your name and contact details? Kind regards, Taylor William