Hi Zayang, as we discussed, the plumber said that all the Thermostatic valves had been snapped off, we paid for them the first time he fixed them, We also paid for extra cleaning after finding vomit down the side of the bed, the garden needed extra work and you weren't charged for this. When we discussed the bond deductions you agreed happily, if you are still not happy, please can you call our office instead of leaving the 4 reviews that you have. We'd be happy to discuss it in detail on 01904 231022 -Claire Leathley Managing Director