I have been searching for a property in the York area and contacted numerous agents both by phone and e mail with the majority of agents being either unhelpful or not even responding to my e mails so it was for once that an agent bothered to listen to me being helpful and polite and actually bothering to search for a property that fitted my needs and I actually received a e mail reply within minutes. This is how old fashioned courtesy and customer service should be and I cannot rate them high enough. At last found a good agent that actually bothers. Many thanks