We have just completed on a sale of our Mum’s house through another Agent, having decided to terminate our agreement with Tower wills back in autumn 2021. We originally marketed the property with TW and we did quickly secure a buyer. However, after 7 months wait, in what was the hottest market in years (summer2021), the sale was not completed and we eventually pulled out. Throughout that period, we had to chase TW constantly for updates. Regularly, they did not return our calls or we had to wait days (sometimes more than a week!), before getting callbacks. We were given erroneous Information a lot of the time and we always felt that TW simply did not care about our case and the amount of time it was taking to complete on the sale. In all the years that we have dealt with estate agents, this has to be, by a distance, the worst experience we have ever had. Hence the 1 star rating.