Disappointing from the start. Customer service, communication, and general service was very poor. We struggled to sell at first and we asked for advice, and were advised to lower the cost which we did. still struggled to sell. Other houses close to us with other estate agents sold quickly and for more money which can only mean that they were not marketing our property very well. finally got an offer from a first time buyer, who did not have a mortgage in principle, this is something they didn't check before allowing them to play an offer which then caused a lot of issues as the buyer couldn't get a mortgage. it took 4 weeks to get the mortgage through, and I had to chase MP for updates instead of them calling me. I had to ask a lot of questions to find out what was going on instead of being informed. finally they got an offer. in that time we have a viewing organised and Michael poole informed me that it would be cancelled, which it was not. and a prospective buyer arrived unexpectedly. throughout the whole process of the sale I did not hear from Michael poole once on the process of the sale, however on the process of the purchase, Robinsons updated me every week. when we came to complete, we agreed to sell the fridge as part of the house. someone from MP advised me that everything had to go through the solicitors which was fine. and then on the moving day, I had a call fr another member of staff to ask me what was going on with some sort of private arrangement. no communication between colleagues. I would not recommend MP, staff often do not know what's going on, and are rude when questioned as to why. I wish I had gone with someone else from the start