Dear Kevin We were sorry to receive your review on Google and understand this relates to maintenance issues in a rental property. I have checked all our records and I do not have you connected to any of our tenancies. At Belvoir, all tenants have access to an online maintenance reporting system w hich is accessible 24 hours, 7 days a week, I have checked this system but again cannot find any report under your name to enable me to respond in full. We do carry out regular checks of all our managed properties which enable us to identify any maintenance issues as well as an opportunity to check the property is being looked after - some issues may fall to a landlord and some issues may fall to a tenant to address. If the responsibility lies with the landlord, we usually have a level of authorised spend to enable us to instruct a contractor, however if no authorised spend is available, there are occasions when we may need to get the landlord's agreement before commencing with work. If you have an opportunity to call us, I would be very grateful so we can discuss with you in more detail. Sally Schofield