Dear Mark, We were disappointed to see your review but as you have not left any comments to explain what element of our service you were disappointed with we are unable to respond fully. We have checked our Diary Management System and also our emails, Sales, and Lettings software and are unable to find a record of your name . We would therefore be grateful if you could contact us on 01978 340030 and I will be happy to speak to you personally. Many thanks Julie Rennie