Really disappointed to read your recent review on our level of service to you. Although you have not left your name(s) we believe we showed you a property in Cefn Y Bedd recently. When taking forward a tenancy we have no choice but to insist on a previous landlord reference, should the applicant be in another rental property at the time of their viewing - this is to protect the landlord who is our client. This was explained to you at the viewing and therefore in the absence of any landlord reference there was no point in us being able to offer any other property to you because you would not qualify for the same reasons outlined above. You also admitted at the viewing that it was your current landlords view that you had been late in the payment of the rent on successive occasions, again another reason that would disqualify you from renting a property with us. I am afraid that you are misinformed if you believe that you can download a suitable tenancy agreement on-line for free, this is not the case. In addition I would re-iterate that the £290 inc VAT that was quoted is to cover the 2.5 - 3 hours worth of administrative work that it takes to set up a valid tenancy agreement and complete the referencing. This payment also holds the property exclusively for the applicant. Finally I find it distasteful and malicious that you choose to use the word 'crooks' in describing my company. It is totally without foundation and is a wholly inaccurate description of the work we do and the values we adhere to. I would advise you to keep clear of such emotive and slanderous remarks otherwise I will take legal advice and you will be identified through your IP address.