Our experience with Belvoir lettings was not good, my elderly mother was their tenant and I dealt with them on her behalf. They are all about the landlord – tenants are not a priority. I raised a number of repair issues with Belvoir such as locked windows with no keys, faulty heating controls, faulty lights, missing carbon monoxide alarm, various trip and slip hazards, blocked guttering and others. After some chasing up, a few issues were resolved, but most were not. We were politely informed that the landlord “wanted to leave things”, and our requests were closed in their system. Totally unacceptable.