Awful awful letting agents! My experience with them was attrocious! No repairs were ever taken seriously, I left my tenancy after 9 months and in that time they didn't even have working heaters and it took 5 months for a bathroom light to be fixed. It was truly horrific! One of the staff was exceptionally helpful, otherwise I found them rude and have no concern for a tenants welfare at all. They always blamed the landlord, however if you are an agent with apparently such a grand reputation, should you be taking on landlords like that?!?! A number of us left the complex for similar reasons which says it all! A truly horrific experience which I would never wish on anyone! Shocking!