Wrexham branch are an absolute shambles! Very unprofessional and terrible communication - different staff saying completely different things and contradicting themselves, agents texting on their phones during viewings, no callbacks after multiple requests, no replies or confirmation of receiving emails and completely bizarre application policy. AVOID! *Response to your reply* Firstly, congratulations on replying to a public review so quickly! Unfortunately you definitely didn’t offer that response to the number of emails we sent (I’m more than happy to forward the email trail and when we had to ask for confirmation that you’d even received our emails). Secondly, four of us went to view a property with you and all four of us had to interrupt your agent whilst he was repeatedly texting on his phone to ask him questions about the property. This agent also told us that there had been very little interest in the property and that we could apply and pay a holding deposit to take the property off the market. After numerous emails and phone calls to the office with promises of callbacks that didn’t happen, we finally spoke to someone else who told us the complete opposite and that there had been several viewings and applications. Finally, your lack of concern about running a company in this manner and the fact that you are implying that we are lying about the awful experience we had dealing with you (we have absolutely no reason to do this and actually withdrew our application because we were so concerned about your unprofessionalism/were not declined by the landlord, as you also implied in your public reply), rather than trying to rectify the incredibly poor service leads me to repeat my previous review…. AVOID!