Dear Jacob, we were extremely aggrieved to read the content of your recent review. As you have shared your feedback so publicly, it is only fair that we also provide our perspective. Prior to the start of your tenancy, we provided a very detailed inventory report with supporting photographs to verify the condition of the property when you moved in. Prior to you moving out, we ask that you return the property in the same condition (fair wear and tear permitted). At the checkout, we completed a detailed report with photographs ( a copy of which you have), to support the condition, in which you returned the property. Any changes above wear and tear can result in a claim on your deposit - there is no scam! We (nor the Landlord) hold your deposit. It is secured with The Deposit Protection Service, a custodial scheme which is in place to protect your deposit. Any claim we are asked to submit, on the landlord's behalf, has to be supported with evidence. You have every right to dispute this claim (as we have already explained to you), The DPS will then appoint an independent arbitrator who will look at the evidence and will award accordingly. Sometimes this can go in favour of the landlord and sometimes it can go in favour of the tenant - no scam! We have many photographs which we can share publicly if you so wish, to show that you did not leave the property in a 'clean' condition. The quote for the clean is for the full flat and includes the removal of all dirty marks on the doors, intercom system, skirting boards, electrical sockets and switches, inside kitchen cupboards, carpets, window frames and sills, a clean to areas of the fridge and washing machine dispenser etc etc. We would also advise you that accusing our behaviour of being 'criminal' is defamatory because you are accusing us of breaking the law. Such an accusation is baseless and should it be repeated, we will be contacting our Solicitors. Interestingly, after writing your review, we note you have agreed to the full claim that was made against your deposit and didn't ask the independent arbitrator at The DPS to review the photographs showing the 'clean' condition in which you left the flat.