This is the second time I have dealt with this company. I have followed the advise they gave me previously and this time saying they can't accept it. Seems they are biased in favour of the tenant. The office team are great but seem to have there hands tied. There so called professional people who deal with the cases and make the decisions seem to be overworked and not looking at the details provided which only so a biased response. There is no point providing a nice property to a tenant anymore as they don't seem to look after it! The property was fully referb before the tenant moved in and caused over 4k damages. Flatfair believe that's wear and tear and only claim they can provide 1k towards it. Why should the next tenant have to live in a run down property cos tenants don't look after it. Stay away landlords