Hi Sringa, We are sorry to hear how you feel regarding your experience with flatfair. Our end of tenancy process only has one priority and that's acheiving a fair result for all parties. When charges are added by your landlord, the platform allows you to negotiate those charges directly with the landlord with the hope that you will come to an agreement on any amounts owed. If this doesn't lead to agreement, either party can raise a dispute which then allows the case to be settled by an independent adjudicator, which is how your case was settled. In making their decision, the adjudicator reviewed each charge considering the evidence provided by all parties and the law. The adjudicator then provided a detailed report explaining the result for each charge and the total amount owed. We are absolutely confident that a fair result was acheived in your case. Please reach out to us via endoftenancy@flatfair.co.uk if you have any further questions. Best regards, Damola Customer Operations Manager