Unfortunately my experience of Flatfair was poor. My tenants left the property in a poor state and had a known what a shambles would ensue from this form of deposit I would have refused the tenancy using this method and insisted on the traditional firm of deposit. Flatfair adjudicated an amount but failed to tell me or the letting agents that this would not be paid directly to me. Even Flatfair staff told me the full amount would be with me within 5 working days. However, this didn't happen, Flatfair had agreed a payment plan with the tenants, to start in another month's time, whilst this whole process had already taken 3 months already. At no point was I involved in this process. Apparently Flatfair will pay me in installments when they receive the money from the tenants. So, I guess if the tenants don't pay Flatfair, I don't get the money awarded. Certain neither reliable nor transparent as they claim on their website.