Hi Moeez, I'm sorry to hear that you feel this way. At flatfair we ensure that cases are resolved fairly by providing a platform which gives tenants the opportunity to negotiate end of tenancy charges directly with the landlord/agent. If the parties don't agree, the case can be sent to an independent adjudicator for a final decision. Your case was reviewed by an adjudicator who made a decision based on tenancy law, the evidence on the case and their vast experience with handling end of tenancy disputes. A detailed report was provided to you breaking down the considerations made along with the final decisions for each charge. Though it's clear that you are unhappy with the final decision, we are absolutely confident that we have achieved our goal of reaching a fair and balanced outcome. If you have any further concerns, you can reach us via endoftenancy@flatfair.co.uk Best regards, Damola Head of Customer Operations