Dear Glenn, Thank you for sharing your experience and I’m sorry that you aren't happy with the outcome of your case. Though we've been unable to locate your particular case, I thought it would be of value to provide general guidance on the process involving disputed cases and how (as a landlord) you can strenghten your cases. When a dispute is raised, both the landlord and the tenant are automatically given a five-day window to upload all the evidence they want the adjudicator to consider. This is the only period in which new material can be added, so it is vital for landlords to submit a signed check-in inventory, matching check-out report, dated photographs or video, and any invoices or quotations that demonstrate both the existence of the damage and the cost of putting it right. Once that deadline passes, the adjudicator reviews the case exclusively on the documentation that has been provided and applies the relevant tenancy legislation. The adjudicator must be satisfied that the damage occurred during the tenancy, that it is beyond fair wear and tear, and that the amount claimed is reasonable after allowing for depreciation or betterment. Where the evidence is thin—for example if there are no “before” photos or the invoices are unitemised—the decision is likely to fall back on the balance-of-probabilities test and may not go in the landlord’s favour. At the end of the review the adjudicator issues a detailed written report, breaking down each individual charge, explaining what evidence was persuasive (or lacking) and giving a final decision on the amount owed. I realise it can feel unfair when charges are reduced, but strong, timing appropritate evidence, remains the single most effective way to safeguard your position. A professional inventory at the start and end of every tenancy, clear time-stamped photographs, and realistic, itemised quotes give the adjudicator the material needed to uphold legitimate deductions. If you would like to go into detail about your specific case, please reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations