Hi James, Thank you for your feedback. It's important to note that flatfair is a neutral party facilitating a process for tenants to negotiate end of tenancy charges with their landlord and these charges are brought forward by the landlord, not flatfair. The landlord has brought forward a £165 charge for cleaning. Tenants are required to restore cleanliness to same standard as at the start of the tenancy and the key evidence as to the condition of cleanliness at the tenancy start, is the check-in report which was signed by all relevant parties. As there was no agreement on the charges, the case was settled by adjudication. The adjudicator examined the photos and commentary in the check-in report as well as doing the same for the check-out report with the conclusion that there was a deterioration in cleanliness. The final award to the landlord of £60 reflected that the deterioration was not significant enough to justify the original £165 and this has been detailed in the adjudication report which was sent to all parties involved. I hope the above is understandable, if you do have any further questions you can reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations