Thank you Tracie for your great comments. Keeping clients informed throughout the process is extremely important and it is a vital part of the service we offer as it helps to ensure matters proceed as smoothly as possible. Lillingtons understand and recognise just how stressful the process can be and it is good to hear that the team played their part in helping to reduce that stress for you. As well as being skilled and knowledgeable we want to ensure we come across as a friendly and approachable bunch, we are a very happy team and even happier after reading your feedback so thanks again.