Hi Victoria, it is a frustrating fact of life that things in a property break down from time to time but great to know that Lauren helped to get everything back up and running again for you swiftly. Although they do not work for us directly, contractors that we choose to send to properties do reflect on Northwood also so it is particularly pleasing that you were also happy with how they went about their work. Thank you again and hopefully everything will remain in working order now for a long time. If not though, let us know and we will be happy to help. Best wishes from all of us.