Hi Mohammed, We are very sorry that you had a poor experience. Please can you let us know which property it was, so that we can look into this further. We have a new management team in place now (since 2022) and we are confident that you would not experience anything similar now. During the last 6 months we have completed a full maintenance review of all the 200 properties on our books (identifying and completing all remedial works with the landlords etc.) and are continuing to do this on a regular cycle through the year (and onwards as part of our maintenance regime). Please do contact us directly at the office, we would like to do something to put this right.