Martin & Co of Worcester have well and truly let me down. I had a booking to view a property late of Friday afternoon. Peter from Martin & Co knew I was staying on in Worcester especially for this viewing as I had tried to book the viewing for earlier and explained to him that I was only staying on in Worcester for this one viewing. He said he couldn't do it any earlier which was fair enough and it was my decision to keep the viewing. I stood outside the property for 20 minutes waiting for Peter to show. It was absolutely tipping it down with rain with no shelter. When I finally rang the office, the woman who answered the phone said my viewing had been cancelled and that Peter had notified me either by text or email. I told her I had not received a text so she told me he must have emailed me. There was no apology, just a very defensive attitude. I was not able to check my emails during the day and she implied that the whole thing was my fault because I was not able to check my emails. She said they have no way of knowing that I was not able to check my emails. As far as I am concerned, it is the agents responsibility to make sure that contact is made with the client to confirm that they are aware of the cancellation, not just assuming everyone has access to their emails at all times of the day and night. Doing it by text or email leaves much room for error, as my situation demonstrates. She said Peter was outside the office and she would go get him on the phone. Then she came back and said Peter had left and was away on holiday....! He didn't even have the decency to come speak to me. The woman on the other end did eventually apologise, but by then the damage had been done. I would not recommend Martin & Co.