The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers. As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required—not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed. All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service. We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations. Thank you for sharing your feedback.