Landlord Review of Worcester/Redditch offices - Hunters Court, Redditch

My property portfolio was moved to Grants through acquisition of my previous letting agents in Redditch. I have found the team to be polite on all occasions where we have communicated. Unfortunately there have been so many different names that I hear from or get calls from that I actually do not know who and where the actual responsibilities for my properties sits with. There appears to be a lack of communication of information between people and my tenants appear to have mixed feelings about the service they are receiving. I will say that their ability to find new tenants seems very good and that process appears to be working very well. I do not live locally to my properties and have not been able to meet with the team so all communications are via phone or email. It would be useful just to have an updated list of names and responsibilities for my properties that I can utilise and for this to be maintained and updated as staff move on or change roles.