Louise Winnall and the grumpy landlord

After a bit of a tetchy start, mainly through a certain grumpiness on my part due to some of your admin procedures, However after a few years, I have been well and truly won round by Louise. I have nothing but praise for her - she is always polite, attentive and efficient. She has dealt with some difficult situations with nothing less than a desire to see that all parties are happy. It's now become a delight to deal with her - it really does feel as though she is on my side. whenever there is an issue to resolve.