Ruth Busby

I came home after a long day at work to find the electrics in the kitchen had cut out. I rang though to Andrew Grant and spoke with Ruth Busby, I was extremely frustrated, she managed to take control of the situation quickly, she advised someone would be with us ASAP to locate the problem. After a long day, this is the kind of thing you don't need, especially in winter, but being able to speak to someone who understood my frustration, was a real comfort and I felt like I was dealt with really well.