Dishonest and unethical

An excellent example of good old fashioned slimy estate agents, thankfully a dying breed now. Push their 'modern auction', which is actually just a way of tripling their fees. One particular agent lied to the vendor's solicitor, saying I had pulled out of a purchase when in fact I had refused to accept their change of sale type and demand of £5000 to proceed. I asked twice on the phone what this payment was, and he pretended not to know. Claimed that the massively increased agent's fee hadn't affected his advice to the vendor. Needless to say, their completion was held up as their next buyer took much longer than we did to exchange contracts, and I bet they didn't pay as much either! Only winners were Andrew Grant. Go elsewhere if you want an honest agent. I would expect the same empty response as you've put on my Google review; you can ask the vendor's solicitor why they told my solicitor they thought I'd pulled out, and then ask Duncan Saunders why he has failed to respond to my request for him to deny that he said this. I find it hard to see sincerity in your offer to discuss, as you have my contact details. You obviously don't intend to do anything about this, just weak public platitudes in response to a negative review.