They are about as useful as a chocolate teapot. My husband and myself rented a property from Northwood while our own property was being renovated. During our stay the flat above had a leak which caused a short circuit in our kitchen. Northwood swiftly recognised the issue but that is where the service stopped. This happened in November 2024 and it is now March 2025 and we have been without a light, working fire alarm and Lino in the kitchen. There are stains all over the walls and carpet and a smell of damp we cannot get rid of. They fail to provide any updates and expect us the tenants to deal with the insurance company. They have completely ignored my many emails only replying days later with a pathetic response detailing that it is all down to the insurance company. That they have done their best, if this is their best I would hate to see them at their worst. They were very quick however to tell us not paying rent is not an option. Abysmal service and we will be glad to see the back of our apartment and Northwood. They offered no compensation, constantly passing the buck to the landlord or the insurance company. Apparently agents have no power which is utterly ridiculous and unacceptable. Would never recommend them to anyone.