Worst Lettings Agent

I started to rent a property from Belvoir Wolverhampton (then Goodchilds, new name, same awful trading) in November last year. But even before then it was a train wreck of a tenancy. They lost my information three times, told me I could move in five times, only to keep putting the date back, and raised my rent from what was advertised twice, from £450 to £475 to £495 When I was finally allowed to move in there were HORRIFIC maintenance issues, that I'd informed them about 6 weeks before hand and just hadn't been dealt with. It's now been almost five months of back and forth and I'm still living with a window that leaks all over the floor each time it rains - in fact, I'm now living with 4 of them. Beyond that, we've found out belvoir moved people into the flats before they'd even passed fire safety checks! Putting us all at risk! ILLEGALLY. In 5 months I have been sworn at, hung up on and seem to be playing a constant game of 'chase the manager' (Mr Warke) who is conveniently never around when I call, every day, for the past three weeks. I've lodged a formal complaint and will be seeking legal advice on my case and pushing it to the ombudsman if i hear nothing (which is looking likely). Worst agent ever. dont go with them if you value your sanity.