TERRIBLE!

Where do I start!? The building it's self seems to be failing apart, every room with a window in it has mould and damp growing on the walls, homeless breaking into a "SECURE" car park/buliding using heroin leaving behind needles and paraphernalia when there are families with children living in the building. Maintenance is non existent as we have a live in cleaner that thinks leaving a firedoor open all night to let their friends in the building is acceptable. When ringing in to the office you get greeted with attitude when raising issues and told "You are more than welcome to leave" which they seem to think is acceptable customer service. Yesterday we had a visit from *who is very understanding but his comment of "even I wouldn't live here" is rather concerning considering they have taken no action to resolve any problems. In short stay away from belvoir like the plague, they will bend over backwards for a landlord, but when it comes to tenants the really don't seem to give a toss! Not good considering the amount of money paid out to them monthly in rent!