I've had quite a negative experience with them for a viewing and had the impression of an unprofessional services. However, my complaint was acted on after that by a manager and I am pretty happy with their approach. They assured me they arranged training for their staff and are more careful with their client communication. I've had a few follow-up calls. Hopefully they have improved, indeed.
2 Lichfield Road, Wolverhampton, WV11 1TF, UK