Dear Abdullah, I must clarify the points you have raised, as there seems to be a misunderstanding. First of all, all communication with yourself during the sale process has been consistent and still is today. Our role is to get the property marketed and a sale agreed, and we continue our service to help each party with this, with the aim of a smooth transaction for everyone, however, the bulk of the work after the sale being agreed is with the solicitor. Regarding the threat of the vendor withdrawing, the vendor gave a deadline by the end of January due to the length of time the transaction went on, as much as you weren't happy with the deadline, the vendor was equally as unhappy with the time the sale was taking. We updated you with the vendor’s intention to withdraw, and had we not updated you with this and the Vendor had withdrawn, you would have been unhappy for us not letting you know. Finally, surrounding the completion date and keys, the vendor has not dropped keys to us despite our chasing each day since. Again, we facilitate a key handover, but without keys, our hands are tied. We have as much power getting you to collect the keys from our branch, if you didn't turn up, as we do with the vendor dropping the keys; all we can do is call. I have checked call logs from you, and we have not had any correspondence from you in this time. It is unfortunate that you are dissatisfied, but all communication has been clear, and we will always help where we can and will continue to chase keys for you. However, your solicitor will be able to advise you more. If you would like to speak to me directly, I have sent an email to you with my direct dial. Thank you Liam