A few months ago I tried to book a viewing for a property that was available to let. They were doing online viewings but not physical ones. I wasn't happy with this as other companies were doing physical viewings with covid safety precautions in place. I think it's a lot to expect people to pay a lot of money upfront for a property they can't physically see unless you become a tenant. That's a big risk to take. Also when I tried to arrange a viewing they would only do a virtual viewing over FaceTime or WhatsApp. I have neither. They also were not flexible with my work times when I tried to arrange a virtual viewing. Eventually someone in my household had to do the viewing for me. But even via video call I could see all sorts of problems with the property. They need to be more flexible with people who don't have social media and/or access to a smartphone. They also need to be more flexible with people's work schedules and commitments. Very disappointing.NegativeQuality