I rented through Belvoir/Goodchilds for almost 9 years, and as I have now bought the property I was renting I am so glad to be free of them! I had a terrible experience with them, and the service and responses I received from them during this period (2012-2021) was extremely poor! There isn't enough space here for me to post my full review so you can understand what I experienced, so please check it out in full on the Allagents website, under Belvoir Wolverhampton. I was a good tenant for almost 9 years. I never missed any rent or bill payment. I looked after the property as best I could and the property received no refurbishment in that time. I estimate I paid about £50,000 in rent. Belvoir’s customer service and the way they treated me as a tenant was appalling. The majority of their team have no customer service skills, and their lack of knowledge is also worrying. Their poor response times coupled with inept replies only make for a terrible and very stressful experience. They will never apologise for their errors, and they will never support you when it’s clear there is a problem the Landlord needs to resolve. Please see attached images of the bathroom, from 1976 that I was promised would be refurbished (and read the full review on Allagents) before being told the bathroom was fine and if I wasn't happy I could vacate the property. The bath was only 3/4 size, there was an issue when the hot water tap ran creating a loud noise, meaning you couldn't run a bath (no proper shower either) and they even left me without a flushing toilet because the cistern parts were so old. I was even accused of breaking it at one point. All they are interested in is keeping the Landlord happy. I honestly don’t know how they get away with it. I genuinely feel sorry for people who have no choice but to rent through them, like I did. I am just so glad that I was able to buy and no longer have any ties with Belvoir.NegativeResponsiveness, Quality, Professionalism, Value