The agents I initially dealt with when letting the property were fantastic however now a long standing tenant who never asks for anything. I was left heavily pregnant with a broken washing machine and Penny didn’t even give me the good grace of an update nvm a repair we had to sort it out ourselves out of pocket. Now we have another issue two years later and honestly Penny is as useful as a chocolate teapot not only has she lied about her own actions in relation to the repair, she hangs up on you mid phone call, she almost tarnished the good name of the engineer due to attend, she always says ‘she’ll chase it now and call you back immediately’ it’s been three months and this girl has yet to return a call even once. I bet if I didn’t pay my rent my phone would ring 🤨 Will NEVER use or recommend belvoir again while Penny the shirker is working for them. I have had to submit a formal complaint and I’m still awaiting a repair for a dangerous issue. Do better, it’s literally the job you are paid to do!