Beware tenants and neighbours of properties let by these people. I had a party wall knocked down in high winds in November 2021 and despite providing proof it's shared and confirming we're liable for half landlord is allowed to ignore all requests for repairs and Belvoir as the letting agency are allowing this. Poor tenants have an unsecured home and we are left with property needing repairs. Almost 2 years now and still no further on. This company feels its OK to let their landlords reduce the value of your property. Stay well clear. In response to the reply, there is plenty you could do to assist. You manage the property on behalf of the landlord, you won't provide me with the landlords details to take this up with them directly, you are the only link I have to the landlord and you will not act proactively in supporting the repair of a jointly owned brick wall on behalf of not only me but your tenants. The tenants have confirmed you are not helping them either. So, now almost 3 years later we still have a fallen wall and the tenants have an unsecured rear garden. I stand by my comments.