We have been living in the UK for the past 5 years and have rented one property in that time period. We were told about the standard practice with moving out and its apparently that the agents do their best to try keep your deposit. THIS IS NOT TRUE WITH PROSPECT! They are fair and professional! Nikki Gardner has been quick to respond and fully resolve all concerns in a smooth manner! Thank you Nikki for your help and courtesy! It will go a long way with my family dealing with Prospect in the future!