Overall Service very poor. 20 Lakeside was the worst place we have ever lived in. The owners should be ashamed of themselves, as well as the Agent's. It was not tranquil as depicted in the Blurb and we couldn't sit outside on the patio because of the noise from A40. We couldn't hang our washing out either by order of the Directors of the complex. Martin & Co didn't warn us about any of this and tried to blame everything on us - including damp/ mould problems which manifested themselves in the Autumn. Then to cap it off, the Deposit Protection Service ruled they could dock £265 off our deposit for cleaning the carpets when we had left the place spick and span, and under the impression they only had to be cleaned if stained - which they weren't, thanks to an over -zealous Inventory Clerk who took photos but didn't date them. The staff (except for Steve Lake, who was lovely) were incredibly rude and harassed us and accused us of lying when it was them who were not telling the truth. Avoid the Lettings Section at all costs, especially as none of the owners on their books accept Local Housing Allowance, as they claimed in 2015. Award winning property experts indeed! They should get the "Wooden Spoon award" or equivalent for their shambolic service. We shall be taking our case further, having lost £11,000 (a year's rent) which we were forced to pay upfront before starting the tenancy and being dissatisfied with their response to our complaints. The demand for the years rent was also accompanied by uncalled for harassment from one now ex member of staff.
63 High Street, Witney, Oxfordshire, OX28 6JA, UK, OX28
Your first choice for West Oxfordshire - offering a wide range of properties for sale and to rent not only in Witney but also in Carterton, Burford, Long Hanborough and the surrounding villages. Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. Our company has always been at the forefront of property marketing technology, but our biggest strength is the genuinely warm, friendly and professional approach that we offer all of our clients. Located on Witney's bustling High Street, we pride ourselves on being at the heart of the town and the local community. We want to help you make the right property decisions, whether you're buying, selling, renting or letting property. Our experienced, expert local team, are on hand with support, advice and guidance to help guide you through the process. Our heritage combines the sales expertise of Oliver James and the in-depth lettings know-how of Martin & Co under one combined team as Parkers Witney. Landlords, tenants, sellers and buyers recognise our intimate market knowledge of Witney, Carterton, Burford, Long Hanborough and the surrounding villages. We are known for our willingness to go the extra mile to exceed expectations and deliver results. We're experienced and qualified - as members of the Association of Residential Letting Agents (ARLA) and the National Association of Estate Agents (NAEA) we have Client Money Protection insurance in place to ensure your money is safe. As well as licensed by the SAFEagent scheme, the agency is a member of Property Ombudsman and abides by the Trading Standards Approved Code.
Property Manager
Lettings Negotiator