Hi, Thank you for taking the time to feedback to us. I am sorry to hear of your dissatisfaction. When convenient please return Sheila’s call, 01962 843346 option 5, so we can fully understand your complaint. According to your tenancy agreement and our management system and call recordings; - You requested to leave your tenancy one month before the end of your fixed term - We explained that you are in a fixed term tenancy - The landlord and we agreed to remarket the property early and if replacement tenants could be found, to release you early - Replacement tenants were found and referenced successfully - The new tenants earliest start date was just after the end of your fixed term, so rent could not be saved for you - The independent checkout summary report noted that; ‘professional cleaning was required, mainly within kitchen and carpets, hence there were third party cleaning costs to pay. I am sorry replacement tenants could not be found and move in more quickly and release you from tenancy sooner. I hope you appreciate that that is beyond our control and that efforts were made to facilitate your early release from tenancy at short notice and without charge. Remarketing commencing next day. Given the above, our Accounts Manager had to insist and remind you that your rent remained due for your final month, despite you having chosen to leave the property. Thank you for your feedback. Julian Bessey Director