Having used various lettting agents around the country this is by far the worst letting agency. From the first day I moved into the property, they have not checked it properly and the hot water and heating supply was not turned on. When asked about this, their technician wanted to charge me for having to visit to set it up. I had to raise that this was their responsibility in order not to be charged extra. They brought a dirty washing machine which apparently was taken out of the property initially to charge me extra in the final rent. The property was very superficially clean, kitchen was sticky. They do not provide all the necassary information and they try to get as much money as possible from a tenant, their paperwork for contract renewal is not communicated to the tenant by the required date that they have supposed to set as notice periods and althought they do not clarly state that it is not permitted to extend a tenancy contract by a week or so which is something that other credible letting agents provide and rather they want to charge you fully the month's rent. The overall service to tenants is very poor as other tenants have also stated and does not deserve even one star. I would never recommend this letting agency to anyone I know. The landlords are by far the worst too.