I was a tenant in central Winchester with my two children for 4.5 years. All was ok until it was time to leave. I was supplied with a genuinely shocking exit report which consisted of nothing but extreme close-ups of minor imperfections and general wear, as well as of faulty items that were meant to have been (but never were) replaced by Martin & Co themselves. I took the case to the Deposit Protection Service who found overwhelmingly in my favour, and the vast majority of my deposit was eventually returned, as thankfully I’d taken plenty of photographs, which proved quite clearly the flat was cleaned to ‘an extremely high standard’ - that quote direct from the DPS report. The behaviour of the Martin agent throughout was dishonest & mendacious - the whole exit report situation is an absolute scam: designed to cynically part the tenant from their own money. Future tenants BEWARE. Take as many photographs as you can and don’t be intimidated by lies and gratuitously false reporting. If I’d had more photographic evidence I would have got even more back - I was charged for dry cleaning and specific rehanging of curtains that were in fact completely replaced. Simply breathtaking dishonesty. I could go on. And I will, but not like this - I’m taking my case to the Rental Ombudsman. As I say above, tenants BEWARE.