I recently attempted to buy a house with Robert Watts and Nicky was the lady who I dealt with the majority of the time. Although the sale did not complete through no fault of Robert Watts, it was an awful process which was incredibly stressful and they were dealing with a difficult seller. Nicky was absolutely phenomenal in her communication, efficiency, care, friendliness, honesty and kindness. She really empathised with my situation and worked hard to support me, find answers, chase solutions and a facilitate a way forward for me. She has been the light in a dreadful situation and went above and beyond in her role. If you get Nicky as your sales negotiator you are in excellent hands-that lady deserves a pay rise, a medal and a promotion! She wasn’t working for me but it felt like she was totally in my corner with me and understood me and my situation. At no point did she lie to me, ignore me, mislead me or pacify me for the organisations’ own gain. She restored my faith in humanity, there are some genuinely great people out there and she is definitely one of them. If you appreciate straight forward, raw and real communication then this is the estate agent for you! Keep up the amazing work!