Dear Alice, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address the concerns you’ve raised. Regarding the deposit dispute, we would like to clarify that Alice was on a 12-month tenancy agreement, which she agreed to at the start of the tenancy. This included the terms and conditions related to charges and fees, which were clearly outlined in the contract. Upon being released from the contract, Alice initially agreed to the charges but later contested them, leading to the TDS dispute. While the adjudication process ruled in her favour, we want to emphasise that all charges were applied in accordance with the agreed-upon terms of the tenancy. We understand that the dispute process can be lengthy and frustrating, and we regret any inconvenience this may have caused. Our aim is always to act fairly and transparently, and we appreciate your feedback as it helps us improve our services. If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to us directly. We value your input and hope to have the opportunity to restore your confidence in our services. Kind regards, Nicholas Humphreys Lettings

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the standard of service we aim to provide, and we understand how frustrating it must have been to have appointments cancelled at the last minute. We value your time and feedback, and we will be reviewing what went wrong to ensure this doesn’t happen again. If you would like to discuss this further, please don’t hesitate to contact us directly. We’d like the opportunity to make things right

Dear Chris, We are extremely disappointed that you have left 1 star Google review. Harker & Bullman have always strived to provide the best service to both our landlords and tenants for over 30 years. We have a very knowledgeable team that have been with Harker & Bullman for over 8 years with a wealth of knowledge and experience. We have looked into your details and are unable to locate you as a customer of Harker & Bullman. Please can you send an email to myself directly to look into this matter for you at:bhav@harkerandbullman.co.uk with more detailed explanation and we will get back to you. Kind Regards Harker & Bullman

Hello Dave. We were really sorry to read your review and are a little confused to be honest- there have not been any Harker & Bullman tenancies under the name of Johnson which have ended recently! Please will you contact scott@harkerandbullman.co.uk with the details and we will look into things as a matter of urgency. We have strict procedures in place regarding the end of tenancies and deposit returns - both the Landlord and Tenant sign to agree any deductions against the detailed inventory compiled at the tenancy start, so we would never deduct any monies without authorisation. We see you have left a high number of negative, aggressive and rude reviews on Google... Hopefully our many other positive reviews and website testimonials demonstrate the professional nature of Harker & Bullman and the respect we have towards all of our Landlords and Tenants.