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Nicholas Humphreys - Wimborne

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

This is a little belated but our thanks are no less sincere, for the support we have received over the years with the rental of our property, eg. finding tenants, preparation of Agreements, reminders and general advice and support. Your service has been both professional and greatly valued.

Reply from agent

Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out – we’re always here to help!

5.00 /5

I have dealt with Harker and Bullman for the last year and found all the staff with out exception to be friendly and helpful. They really care about their clients and every tenant I meet feels the same! Reputations as good as theirs and hard to achieve and don't come over night so well done to you all

Reply from agent

Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out – we’re always here to help!

4.00 /5

We have been renting a property with H&B since 2021, and have a lovely place we call home. Through effective communication with Karen, we have been allowed to make some changes to suit us, which makes our home more personal, and less of a property that belongs to someone else, (although we know it does). Any issues we have experienced, or advice needed, Karen has been more than helpful to ensure our needs are met. Thank you for all you do, we really do appreciate it, and wouldn't be here without you! Would we recommend?? Absolutely yes!

Reply from agent

Dear Sue, Thank you for the 5 Star review i will pas this onto our team. Kind Regards Team H&B

4.00 /5

Nikita Horton , A breath of fresh air . So professional and a charming person . We'll be sorry when she leaves as she dealt with matters quickly and efficiently! Clive and Vicky Birch.

Reply from agent

Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out – we’re always here to help!

4.00 /5

Wimborne team were very helpful 👍🏿 …

Reply from agent

Thank you! We will always try and help if we can. Kind regards. The H&B Team

3.00 /5

Further Update Issue with the property has been going on since November 2023, damp still in chimney. MD not been in contact, however Jack in the office has now assising with us liasing for another quote. Bring back Nakita Horton! Update The owner of the company was very helpful, after raising the issue I had with him direct he followed it up within 24 hours and visited my property to address the issue. He is currently investigating this internally and is keeping me updated during the process. Making a bad experience into a positive experience. Previous one star comment I am a tenant and have been waiting 3 months for a maintenance issue. Chased 6 times by phone and email in the last week and still waiting for Megan to respond. I have given reasonable time to find a solution to the damp in the property and yet we have had no solution after months of raising this with H&B Bear this in mind before renting.

Reply from agent

Thank you Georgina for updating your google review to 5 Star, really appreciate it and am sure Bhav will continue to help you moving forward

3.00 /5
Reply from agent

Hello Jessica, Thank you for the review. Unfortunately I can't see that you are a recent Landlord or Tenant but it would be great to understand how you feel we could reach 4 or 5 stars! We are always open to honest feedback from genuine customers in case we can further improve our services. Please feel free to contact me direct on 01202 856022. Kind regards Ben Richardson (Marketing Manager)

2.00 /5
Reply from agent

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the standard of service we aim to provide, and we understand how frustrating it must have been to have appointments cancelled at the last minute. We value your time and feedback, and we will be reviewing what went wrong to ensure this doesn’t happen again. If you would like to discuss this further, please don’t hesitate to contact us directly. We’d like the opportunity to make things right

2.00 /5

Viewed a lovely property which we went through the application process for, even offered extra 6 months rent as we were so keen on going ahead. Took 5 days to hear back to say we were unsuccessful, rude lady on the phone who when I asked why it had taken so long/why we werent chosen for this property, she said they don’t like to ‘harass’ landlords... harass and communicate with are different things in my eyes having worked in sales. I was then rushed off the phone and have since found a property made an offer and paid deposit in same day. If you want anything doing quickly as new renters avoid this one! Have received an apology from the manager which I fully accept and understand we are in difficult times but was very disappointed with the service we were given.

Reply from agent

Dear Laura, We are sorry that you feel disappointed with the communication process. We are witnessing incredibly high levels of demand across all types of property and are receiving multiple applications for each tenancy. As you can imagine, our office phone lines are incredibly busy. Regardless of Covid, our policy has always been to give Landlords the choice over tenant and time to make an unpressured decision that is right for them. At the same time our role involves managing expectations from many excellent would-be tenants, some of whom inevitably get let down. We do not like telling good tenants they have been unsuccessful and only wish we had more properties available to rent right now! I can see you viewed this property on a Friday and that you were contacted the following Wednesday once the Landlord had made their decision. We can understand your frustration and are sorry that it was not possible to give you an answer sooner. Where circumstances allow and a Landlord makes a quick decision, we are able to turn things around very quickly – our record from application forms to move-in being just 3 days! We are only sorry this wasn’t possible in your case. We are really proud of our team at the moment. Some are having to work from home and those that remain in the office face an unprecedented level of enquiries and calls, whilst also observing new Covid safety procedures and working practices. Thank you for understanding. Stay safe.

1.00 /5

Very dishonest, awful communication and to top it off farm your data. I was the first person to ring this agent about a lovely property that had just come on the rental market within 5 minutes of being listed. The property was not ready for viewings as the tenants were still in the property. I was promised by Emily, a call back the following day to arrange a viewing but did not receive that call. I then rang the following day, by which point of course the viewings were filled but managed to be fitted in at nearly the end of a full day of viewings. After viewing, showing our keen interest and offering a higher deposit, we were promised call backs on many occasions updating us on our application. I noticed over two weeks after the viewing, that the property was Let Agreed so called for an update and she stated the landlords of the property were coming in "that day" (how convenient) and we would receive a call by the end of the day. Firstly, again, that call never came, secondly, why lie knowing the let has already been agreed? She also mentioned that the landlords were an elderly couple, and I’m not sure how that was relevant? What a strange lie to come up knowing full well the property was off the market? That could have just been said straight away. To top it all off, we have had none stop scam emails since giving over our email addresses to this estate agents. We will never be giving over our personal email address again to any of these snake estate agents again. We are quite glad to have avoided living in a property managed by Nicolas Humphrey's, because if we had an issue, we can imagine just how poor the communication and delayed the resolution would be as tenants. We would know doubt face a web of lies about something as simple as a boiler being fixed! Shady, absolutely terrible communication and dishonest - Avoid.

Reply from agent

Dear Teebz, Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and disappointment you experienced during the application process. Communication is a cornerstone of our service, and we regret that we fell short of your expectations in this instance. We’d like to clarify that Emily is a highly regarded member of our team, with numerous clients praising her professionalism, transparency, and dedication in their reviews. For example, one recent reviewer mentioned, “Emily was incredibly responsive and kept us informed at every stage—a breath of fresh air!” while another noted, “Emily went above and beyond to help us secure our property quickly and efficiently.” We take pride in her track record and are sorry that this was not reflected in your experience. Regarding the property in question, we strive to be as transparent as possible about application progress, and we apologise if updates were delayed or unclear. The Let Agreed status is sometimes subject to final landlord approval, which may explain the miscommunication. However, we acknowledge that this should have been communicated to you more promptly. As for your concerns about data privacy, we take this very seriously and do not share personal information with third parties for marketing purposes. If you’ve received unsolicited emails, we’d like to investigate this further—please contact us directly so we can address it. We appreciate your feedback as it helps us improve, and we hope you’ll give us another opportunity to demonstrate the high standards we’re known for. If you’d like to discuss this further, please don’t hesitate to reach out to me directly at wimborne@nicholashumphreys.com. Kind Regards Bhav Patel Director Nicholas Humphreys

Contact details
Sales Phone:

01202889088

Lettings Phone:

01202889088

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD, Dorset, UK

Under the name of Harker & Bullman, in 1988, we opened Wimborne's first lettings agency. More recently, we have added Sales which has enabled us to offer complete property solutions to people in the local area. An experienced, dynamic and friendly team are here to help and support you.

Our team

Wimborne & Bournemouth Office

Association of Residential Letting Agents
Tenancy Deposit Scheme
Residential Sales Redress Scheme and OFT Approved Code
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure