We bought a house which was listed with Northwood, my experience was they were not very helpful and actually a bunch of quite angry and rude people, apart from a couple of staff. They withheld information about a probate situation which ended up in us becoming essentially homeless as we had to break the chain on our property to continue, whist we waited for probate to come through. Most of the time I called for an update, I ended up updating them on the progress, not the other way around. Not interested in chasing anything or providing any updates during the process. I wouldn't choose Northwood to sell my property.