We are sorry that you had that experience and cannot be sure what happened given we do not have your name and you do not indicate if you did anything else to enable us to contact you. If you are interested in a property then we would very much encourage you to get in touch again. Technical issues do sometimes happen unfortunately which maybe why we did not get your enquiry but I would encourage you to give us another opportunity to speak with you. Our telephone number is 01942 321305 and e-mail address is wigan@northwooduk.com. Thanks, Steve Adams, Northwood (Wigan) Limited.