David, I am very sorry you feel that way and I know you have made a formal complaint to which I have responded and you have not contested. You know from my response to your complaint that we contest the issues you raise and have evidenced to you that repairs were attended to in a timely fashion if not always at the instant that you demanded it - arrangements for contractors to attend have to be put in place based on their availability as well as yours and on a number of occasions work was dleayed due to your unavailability. Deposit monies were returned to you although your comments imply that all of it was withheld. The only deposit monies retained were for the issues documented on the check-out form that you signed and agreed to where a number of issues required attention and definitively more than a bit of dust. The 3 monthly inspections are standard across all properties we manage and are set in consideration of not infringing upon privacy and are certainly in line with independent advice on how often is acceptable for inspections to be carried out. We offered you the chance to discuss your concerns which you declined and I am obviously disappointed that you have decided to leave such a negative review when I have not received any evidence from you that backs up the issues you raised. I remain disposed to discuss with you. Best regards, Steve. Steve Adams Director