I am now editing my response as I have been able to fully investigate. We only have 1 property we are currently selling with confirmed Japanese knotweed - it has been confirmed by a specialist and there is a treatment plan in place. There is a sale progressing and the buyer is aware of the treatment plan and diagnosis and they were made aware by us from the outset as it had been confirmed by the time that they first viewed it. We will only advise of a Japanese knotweed issue where it has been confirmed by a specialist as there are too many different types of knotweeds to speculate about a specific one. We would be rightly criticised if we expressed our opinion about whether a particular weed growth is or might be Japanese knotweed as we cannot be expected to be experts and should not speculate on such matters, just as we would not speculate if a roof needs replacing or the property to be re-wired if it is just our opinion for some observation. You have to pay a fair amount of money for a specialist report for knotweed because it needs specialist investigation to confirm whether or not it is Japanese knotweed. I am dismissing your feedback as either fabricated or misplaced for some other reason. Unless you are prepared to give more detail either publicly here, including the address of the property you viewed with us, or by email for my attention to wigan@northwooduk.com then I would appreciate it if you withdrew your review as it is not a fair review. You can also raise a formal complaint which would ultimately be investigated by The Property Ombudsman if you are saying you have material evidence that we knowingly sought to mislead you. The complaint procedure can be found at www.northwooduk.com. Even though it causes us work, I would welcome a formal complaint as I am convinced it will clear our actions (if your claims are true in any event). In addition we have sought to investigate your name on social media etc. because we have never viewed a property with someone called Faye nor with a surname Graham (or at least not in the past 12 months or so). I will request Google to remove your review given that it is not a fair review but I do not believe there are the serious grounds proven to achieve a removal. Steve Adams, Director, Northwood (Wigan) Limited Faye, we do not have you listed as a party who has had any prior contact with us which makes it practically impossible to investigate your unsubstantiated claim. All I can comment at the moment until we have further information is that we would never seek to hide material information and there are many examples I could provide where we have done so. I will see what I can do to investigate your claims given I would agree that it is unacceptable to withhold material information. Steve Adams, Director, Northwood (Wigan) Limited.